These are the terms and conditions for the use of the jaclyncosmetics.com website (Website) and any order which you place through the Website. You should read these terms carefully before you use the Website or make a purchase from the Website. These terms explain who we are, how you can use the Website, how you can buy our products, what to do if there is a problem and other important information.

[Last updated: May 29, 2019]

  1. How you can contact us

    1. You can contact us by emailing info@jaclyncosmetics.com.
    2. If we have to contact you, we'll give you a call or email you using the details you give us in your order.
  2. Use of the Website

    1. Your use of the Website is covered by these terms and conditions and our Privacy Policy. The Privacy Policy deals with how we use your personal data. You should read it so you know how we're using your data. 
    2. You can register an account with us to help you order our products more quickly. When you create an account, you promise that:
      1. the details which you provide (e.g. your name) are real and accurate; 
      2. you'll notify us immediately of any changes to your details by updating these details on your online account; and
      3. you won't impersonate any other person or use any details that you're not authorized to use.
    3. We recommend that you keep your account details safe. You should tell us immediately if you become aware of any unusual or unauthorized activity on your account. 
    4. The Website may include materials provided by our customers. We do our best to check these materials before they hit our Website but please let us know if you have any comments or complaints about these materials at info@jaclyncosmetics.com.
  3. Other important information about your use of the Website

    1. We own or have a right to use all of the content and information and copyright, trademarks and other intellectual property rights on the Website. You may use these materials to browse our Website and place any orders for your personal use only, but you're not allowed to use them for any other reason. This means that you're not allowed to use the material on the Website for any commercial purpose or to copy, reproduce, publish, display, distribute or change the material. 
    2. Jaclyn Cosmetics will not be responsible or liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on the Website. 
      If you're not happy about any products that you've ordered through the Website, see section 12.
    3. Although we may put in place security measures for your protection, Jaclyn Cosmetics will not be liable for damage to, or viruses or other code that may affect, any computer equipment, software, data or other property as a result of your access to or use of the Website or your obtaining any material from, or as a result of using, the Website. We are not be liable for the actions of third parties in breaching any security measures.
    4. You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of any anyone else or restrict or inhibit anyone else's use and enjoyment of the Website. If we know or suspect that you might be involved in such activities we will report you to the relevant authorities (which may include the police) and stop your use of the Website immediately.
    5. If we need to for any business or operational reasons, we may suspend, take down or stop the availability of all or any part of the Website. We'll try to give you reasonable notice if this happens but this might not always be possible.
    6. Although we try to keep the information on the Website updated, we can't promise that the content on the Website is accurate, complete or up to date. If you have a question about any information or details on the Website, let us know by emailing us at info@jaclyncosmetics.com
    7. Where the Website contains links to websites and resources provided by third parties that are not under our control, you're responsible for your use of these websites and resources. In order to be safe, we recommend that you read any terms and conditions for these websites and resources.
    8. Your use of the Website is subject to the following:
      1. If we know or suspect that you're not following these terms and conditions, we may remove your account or stop your access to the Website;
      2. We can change these terms and conditions from time to time. We'll try to let you know of any major changes but otherwise refer to the date at the top of this page to see if you're looking at the latest version; and
      3. If you encounter a problem, we recommend you reach out to our customer service team at info@jaclyncosmetics.com.
  4. Whenever you post content, such as a product review, to the Website you agree to the following:

    1. the details which you provide (e.g. your name) are real and accurate;
    2. your post is your own and does not include anything that's been copied from somewhere else; 
    3. if the content is a review, it is a truthful reflection of your personal opinion;
    4. you will not post anything that contains rude, discriminatory, or hateful wording, encourages violence, or breaks the law;
    5. your post does not refer to any other company, website or individual; and
    6. you haven't been paid to post content.
    7. By posting content, you agree that:
      1. we can publish it on the Website; 
      2. we can moderate it; 
      3. we can remove it from the Website at any time, if we think that it isn't in line with these terms, and that we don't need to tell you that we're going to remove it; and
      4. we won't be liable to you if we do remove it from the Website.
  5. How can I buy from the Website?

    1. In order to buy something from the Website, you need to:
      1. click on any product that you'd like to buy, click the quantity that you'd like to buy and then click "Add To Bag";
      2. click the shopping bag icon at the top of the Website and then click "Checkout" or "PayPal" depending on how you'd like to pay;
      3. the order process will show you our acceptable payment methods; 
      4. you'll be asked to provide your contact, shipping and payment information during the order process; 
      5. you'll be shown a breakdown of the product price and any applicable delivery costs; and
      6. place your order by pressing the "Complete Order" button at the end of the checkout process. 
    2. Purchases are limited to $500 per order per person. If you try to buy more than $500 worth of products, we won't be able to accept your order. If we think or know that you're trying to get around our limit, we may also refuse to accept your orders. 
    3. Jaclyn Cosmetics are sold for your personal use.
    4. We'll send you an order confirmation email setting out the detail of the products you've ordered. This email acknowledges that your order has been placed but does not constitute acceptance.
    5. We'll take payment from you once your order has been placed.
    6. There are times when we're not able to accept your order. This might happen if:
      1. the product is out of stock
      2. we're not able to take payment from you;
      3. you don’t comply with these terms and conditions of sale (particularly if you're ordering more than $500 worth of products per order or we think you're not ordering the products for personal use); 
      4. we can't process your order;
      5. you haven't provided us with all the information we need to fulfil your order; or
      6. we've spotted an error in the price or description of the product. If we can't accept your order, we'll let you know as soon as we can and won't charge you for your order. 
    7. We'll give you an order number when we accept your order. If you contact us about your order, we may ask you for this order number for reference.
  6. Jaclyn Cosmetics products

    1. We aim to represent product colors accurately on the Website. However, products which you buy from the Website may be slightly different from their photos. The images of the products on the Website are for illustrative purposes only and we can't guarantee that what you see from your phone, tablet, laptop or computer accurately reflects the color of the products. This means that what you buy (including any product packaging) may vary slightly from those images. 
    2. We regularly update the Website with our latest products and offers and so will make changes to the product selection and Website content from time to time. We might also have to make changes to the products to reflect any legal requirements. 
    3. The price of our products will be the price indicated on the order page when you place your order. Although we try to make sure that the price shown on the Website and order page are accurate, some of the prices may be incorrect. If we find a mistake in the price of a product you have ordered, we won't be able to accept your order and we'll contact you as soon as possible to give you the choice of continuing with the order or cancelling it. If we can't reach you, we'll treat your order for the incorrectly priced product as cancelled.
  7. I've made a mistake with my order

    1. Contact info@jaclyncosmetics.com as soon as you notice a mistake. 
  8. When will I get my order?

    1. Using the delivery option you select, we'll deliver your order according to the estimated delivery date, shown when you place the order and the shipping confirmation email. 
    2. Your order might be delayed for a reason outside of our control. If this happens, we'll let you know as soon as possible, and we'll work to get your order to you as soon as we can. Even though we'll be trying to fix the situation, we won't be responsible or liable to you for any delays to your order.
    3. If you cannot accept delivery of your order for any reason, it is your responsibility to arrange for redelivery or pickup.
    4. Sometimes we might have to stop your order if we need to change our products to comply with any relevant laws or if our products are subject to any recall order. If we have to stop your order, we'll let you know in advance (unless the problem's urgent or an emergency) and we'll refund any money you've paid for the affected products (including delivery charges).
  9. International Orders

    1. Orders shipped to locations outside the United States are subject to taxes, duties, brokerage fees, and all other expenses related to the import of products into that country from the United States. We are not able to add these fees to your order prior to checkout. Because these laws and fees can vary over time and from country to country, we highly encourage customers to call the applicable Customs offices before placing an order.
    2. We will declare all orders as merchandise with the exact description of the contents and correct value. 
    3. Charges for returned orders (incorrect address provided, refused/undeliverable orders, etc.) are the responsibility of the customer. If a package is returned to us, we will only refund the product price; shipping charges are non-refundable.
  10. How can I return my order?

    1. Please report missing, damaged, or defective products within 30 days of delivery.
    2. Returns can be made up to 30 days after confirmed delivery.
    3. 10.3 If you'd like a refund, email us at info@jaclyncosmetics.com with your name, order number, date of order, delivery address and your contact details. 
    4. Shipping fees are non-refundable.
    5. We'll reimburse you by the same method you used for payment. 
  11. Complaints process

    1. If you have any questions about any Jaclyn Cosmetics product, please contact us by email at info@jaclyncosmetics.com.
  12. Our responsibility for loss or damage suffered by you

  13. Damaged goods, shortages, and discrepancies must be reported within 30 days of receipt of your order.
  14. We are not responsible for lost or stolen orders.
  15. We only supply the products for personal use. We will not be liable to you in any way for:
    1. any loss of revenue, profit, business or sales that you suffer; or 
    2. any losses which are not foreseeable or are not obvious when we accept your order.
  • Further key terms

    1. Nobody else has any rights under these terms of sale. If someone else wants to buy Jaclyn Cosmetics products, they should buy directly from us. 
    2. These Terms of Use set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law, which relate to the use of the Website. Any delay or failure by us to exercise any right we may have under these Terms of Use shall not constitute a waiver by us of that right.
    3. These terms and conditions of sale are covered by United States law.