FAQ

Are your products cruelty-free?

We are happy to share that all of our products are 100% cruelty-free. 

 Where is Jaclyn Cosmetics sold?

JaclynCosmetics.com is the official online distributor for all Jaclyn Cosmetics products—and we guarantee that every item we sell is 100% authentic. Jaclyn Cosmetics is now also available in U.S. Morphe stores.

Where does Jaclyn Cosmetics ship to?

We ship our products to nearly everywhere around the world, with only a few exceptions. For a full list of nations/regions we cannot ship to, refer to our Customer Service page.

What payment methods do you accept?

We accept PayPal, Visa, Mastercard, American Express, and Discover.

Do you accept AfterPay?

At this time, we do not accept AfterPay.

When will my order ship?

Our normal processing time is 24-48 hours for orders placed during business days (Monday to Friday, excluding holidays). Orders placed after business hours on Friday, over a weekend or on a holiday may take up to 72 hours to process. During special events, order processing may take up to 7 days.

Once your order has shipped, your tracking information will be sent to the email you gave us at checkout. Please allow up to 48 hours for your tracking information to update.

I have an issue with my order, what should I do?

Please reach out to info@jaclyncosmetics.com or call 855-452-2596 (855-4JACLYN) for assistance.

How do I make a return?

Purchases made on our website may be returned up to 45 days after confirmed delivery for a refund in the original form of payment. Sorry, we cannot refund the cost of shipping. Please report missing, damaged, or defective products within 45 days of delivery, and we will replace damaged or defective products at no additional charge. You can also find the Return Policy on our Customer Service page.

Can I cancel my order?

Unfortunately, we’re unable to cancel an order once it has been placed. If you want to return anything once you receive your order, please reach out to info@jaclyncosmetics.com or call 855-452-2596 (855-4JACLYN) and we’ll be happy to help you.

How does the FORMA Brands announcement about a change in ownership through a court-supervised process impact Jaclyn Cosmetics?

• The same Jaclyn Cosmetics products consumers love, along with exciting new launches, will continue to be available online and in stores through the Jaclyn Cosmetics website and our retail partners.
• The steps FORMA Brands, our parent company, is taking are designed to make it an even better partner to Jaclyn Cosmetics as we continue providing consumers with inspiring beauty products.