Customer Service

Email Contact:


We want you to fall in luxe with your Jaclyn Cosmetics purchase, but if you’re not happy, we will take it back. Purchases made on our website may be returned up to 30 days after confirmed delivery for a refund in the original form of payment. Sorry, we cannot refund the cost of shipping. Please report missing, damaged, or defective products within 30 days of delivery, and we will replace damaged or defective products at no additional charge.


Please note, order processing may take up to two business days.

We offer free shipping on Contiguous US orders above $45.

Shipping Method


Delivery Times


Standard Contiguous US 3-6 Business Days $5
Standard Non-contiguous US 3-10 Business Days $10
Upgraded Contiguous US 2 Business Days $12
Standard International 10-14 Business Days $20

Countries we do not ship to:

Bonaire, Sint Eustatius and Saba, Cuba, Ghana, Iran, Kazakhstan, North Korea, Mexico, Nigeria, Peru, Qatar, Russia, Saudi Arabia, South Sudan, Sudan, Switzerland, Syria, Turkey, United Arab Emirates, United States Minor Outlying Islands, Venezuela