Customer Service
Contact:
Email us at info@jaclyncosmetics.com or call 855-452-2596 (855-4JACLYN)
RETURN POLICY
Purchases made on our website may be returned up to 30 days after confirmed delivery for a refund in the original form of payment. Sorry, we cannot refund the cost of shipping. Please report missing, damaged, or defective products within 30 days of delivery, and we will replace damaged or defective products at no additional charge.
SHIPPING
Please note, order processing may take up to two business days. We do not ship on Saturdays, Sundays or US nationally observed holidays.
We offer free shipping on Contiguous US orders above $30.
Shipping Method |
Delivery Times |
Costs |
|
|---|---|---|---|
| Standard | Contiguous US | 3-6 Business Days | $5 |
| 2-Day | Contiguous US | 2 Business Days | $12 |
| Standard | Non-contiguous US | 3-10 Business Days | $10 |
| Standard | Canada | 3-10 Business Days | $10 |
| Standard | International | 10-14 Business Days | $20 |
2-Day Delivery:
Orders must be placed before 1pm US Pacific Time to be processed on the same business day. Delivery time does not include Saturdays, Sundays or Holidays. Expedited shipping methods are not available to APO/FPO addresses, Hawaii, Alaska or International.
Countries we do not ship to:
Afghanistan, Angola, Anguilla, Antigua & Barbuda, Aruba Azerbaijan, Bahamas, Bahrain, Bangladesh, Belarus, Belize, Bermuda, Bhutan, Bolivia, Bonaire, British Virgin Islands, Brunei, Cambodia, Cape Verde, Cayman Islands, China, Congo - Brazzavile and Congo - Kinshasa, Colombia, Costa Rica, Cuba, Curacao, Dominican Republic, Ecuador, El Salvador, Egypt, Falkland Islands (Malvinas), Fiji, French Polynesia, Gambia, Ghana, Guinea-Bissau, Grenada, Guadaloupe, Guatemala, Guyana, Haiti, Honduras, Iran, Iraq, Jamaica, Kazakhstan, Kenya, Kiribati, Kyrgystan, Lebanon, Libya, Liberia, Madagascar, Maldives, Martenique, Mauritius, Mexico, Mongolia, Morocco, Myanmar, New Caledonia, Nicaragua, Nigeria, North Korea, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Qatar, Reunion, Russia, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Saudi Arabia, Sierra Leone, Sint Eustatius and Saba, Somalia, South Sudan, Sudan, Suriname, Switzerland, Syria, Tajikistan, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Uganda, Ukraine, United Arab Emirates, United States Minor Outlying Islands, Uruguay, Vanuatu, Venezuela, Yemen, and Zimbabwe.